与苹果用户的邮件往来

原文标题: Email Exchange Between Steve and an Apple Customer

主题: “Please ‘reset’ the iPod.”

核心概念

  1. iPod (iPod) - iPod音乐播放器
  2. 苹果 (Apple) - 苹果公司
  3. 史蒂夫·乔布斯 (Steve Jobs) - 直接回复客户邮件

内容

中文翻译

发件人：[____] 收件人：史蒂夫·乔布斯 主题：iPod故障 日期：2005年7月27日，晚上11:16

嗨，我的名字是[____]，我父亲有一个iPod。最近（1-2天前），他正在给iPod充电，然后第二天早上，当他检查时，它无法开机，他检查了锁定按钮，但不是那个问题，所以他意识到iPod只是"死了"。

我们住在委内瑞拉，想知道在哪里可以修理iPod。我认为它还在保修期内，因为我们是大约11个月前买的，所以我们想知道该怎么做，如果加拉加斯-委内瑞拉这里有苹果授权的商店，我们可以带iPod去检查看看出了什么问题，以及你们是否能修理它。好的，谢谢帮助。

[____]

求知若饥，虚心若愚。

发件人：史蒂夫·乔布斯 收件人：[____] 主题：回复：iPod故障 日期：2005年7月28日，早上7:19

请通过同时按住中央按钮和菜单按钮至少5秒钟来"重置"iPod。这应该有用。

史蒂夫

英文原文

Email Exchange Between Steve and an Apple Customer, Make Something Wonderful

Email Exchange Between Steve and an Apple Customer

“Please ‘reset’ the iPod.”

From: [ ____ ]

To: Steve Jobs

Subject: ipod malfunctioning

Date: July 27, 2005, 11:16 p.m.

Hi, my name is [ ____ ], and my father has an ipod. recently (1-2 days ago), he was charging his ipod and then, the next morning, when he checked it, it wouldn’t turn on, he checked the hold button but it wasn’t it, so, he realized that the ipod had just “died”.

We live in venezuela and want to know where can we fix the ipod. I think its still on warranty, because, we bought it around 11 months ago, so we would like to know what to do, if theres any store autorized by apple here in Caracas-Venezuela, so we can take the ipod and check it to see whats wrong and if you guys can fix it. well thanks for the help.

[ ____ ]

Stay Hungry. Stay Foolish.

From: Steve Jobs

To: [ ____ ]

Subject: Re: ipod malfunctioning

Date: July 28, 2005, 7:19 a.m.

Please “reset” the ipod by holding down the center button and the Menu button at the same time for at least 5 seconds. This should work.

Steve

思考与洞察

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